So that was then. Now, early on in my current job I called up a government department to ask clarification on a particular license procedure. The officer said:
“Which company is this?”
“Oh I’m a consultant ma’am, we are representing a client”
“Oh I see. Well it’s like this. I thought smart consultants should already know these things. Besides, you’re the one who gets paid in dollars, right? I should be getting some of those dollars for answering your question, right?”
I ignored this.
I said, “Well ma’am you see, the regulations are not very clear on this issue. It would be good if we could know how it is actually practiced in the ministry, or if you could point me to a specific regulation I may have missed.”
She said, “It’s all in the regulations, you can read it yourself.”
She practically rendered me speechless in disgust. Being an underpaid civil servant is hardly a justification for being unprofessional. To be fair some government institutions are very helpful and professional, such as the Capital Investment Supervisory Body and the tax directorate at the Ministry of Finance.
Steven D. Levitt, author of Freakonomics emphasized how any particular societal behaviour is fueled by a particular pin-pointable incentive. I wonder what could be the incentive for a professionalist culture? Remember those boring catchphrases they used to teach us in elementary school during the Old Order regime? “Let us develop a society that is flourishing with hard-working, money-saving people, who do not glorify short-cut methods of achieving goals.”
Well apparently the catchphrases didn’t work. In retrospect, I think what I should have told her was “Look, I happen to know your minister. Would you prefer I ask her instead?”
